I don’t have a lot of competition in my business, but that doesn’t mean I am relaxed about it. I know that I need to keep giving my customers what they want, even knowing that they have very few other resources that offer the same thing that I do. It is more about customer satisfaction rather than customer retention. That is why I looked into mobile app development in Singapore not long ago. I always consider what my customers write on suggestion cards, and quite a few commented recently about how nice it would be to have an app that would update them on various things.
I actually thought that this was a great idea, and I started looking into it immediately. I am surprised that I didn’t think of it myself, because I use quite a few apps for different things. I suppose it is a case of being too close to the issue and not seeing it right in front of me! Anyway, I knew that I would need to hire out for this as I did not have the skills nor did any of my tech people. They are great for figuring out issues on the computer, but creating an app that can be used by thousands was beyond their skill level.
I looked at different companies that offer this type of service, and I was really liked what I saw with Massive Infinity. One thing that stood out for me was some of the companies that they do work for. To get clients like that, their work has to be the best in the business. When I contracted this app idea out to them and explained the various features that I would like on it, they more than delivered. The app is in use by my customers, and business is booming even more now!